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Fish!

by: Stephen C. Lundin, John Christensen, Harry Paul, Ken Blanchard
August 22, 2001
7 used from $2.72
2 Thirdparty New from $5.35

The Innovator's Dilemma

by: Clayton M. Christensen, Don Leslie
September 01, 2000
8 used from $11.40
19 Thirdparty New from $12.51

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Raving Fans: A Revolutionary Approach To Customer Service

by: Ken Blanchard, Sheldon Bowles
May 19, 1993
161 used from $0.32
95 Thirdparty New from $2.22

List Price: $21.95

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding

by: Jack Mitchell
June 11, 2003
40 used from $5.46
45 Thirdparty New from $5.86

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The Ultimate Question: Driving Good Profits and True Growth

by: Fred Reichheld
March 02, 2006
41 used from $8.69
51 Thirdparty New from $11.97

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The Trusted Advisor

by: David H. Maister, Robert Galford, Charles Green
January 02, 2002
8 used from $13.14
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by: Joseph Michelli
June 13, 2008
10 used from $12.48
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Consumer Behavior (8th Edition)

by: Michael R. Solomon
March 07, 2008
13 used from $98.00
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Selling the Invisible: A Field Guide to Modern Marketing

by: Harry Beckwith
March 01, 2001
10 used from $13.99
4 Thirdparty New from $24.95

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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations

by: Leonard L. Berry, Kent D. Seltman
May 19, 2008
7 used from $18.92
37 Thirdparty New from $17.09

List Price: $27.95

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