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Process Mapping, Process Improvement and Process Management
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Binding: Paperback
Dewey Decimal Number: 658
EAN: 9781932828047
ISBN: 1932828044
Label: Paton Press
Manufacturer: Paton Press
Number Of Pages: 320
Publication Date: August 12, 2005
Publisher: Paton Press
Studio: Paton Press
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Editorial Review:
Map Your Way to Process Excellence At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside youll find detailed, illustrated discussions about:
* The importance of process
* Process mapping
* Key stakeholders roles and responsibilities
* The ten-step process redesign methodology
* Process improvement and creating the process team
* The four lenses of analysis
* Customer report cards, benchmarking, and best practices
* Process redesign case studies
* Design principles for process redesign
* Barriers to process redesign
* Becoming a process-focused organization
* Building cross-department process management
* Using information technology in process management
Customer Reviews
Average Rating: 
Rating:  - Great book
Excelent book
claer, simple
easy for reaader
content very practical
Rating: - For the People Doing it, not the IT People Implementing it.
Excellent Book.
Well Organized.
Well Writtent.
Quotable Content.
Anyone NEW to the Business Process Approach. Start here!
Not about how to implement IT changes to get it done.
Very little "System" Talk.
This book could take a motivated Lay-Person and help transform them
into a Business Process GURU!
If you are an IT person, it is worth reading so you know the game
plan, and the score. It lets you argue AGAINTS ... Read More
Rating: - On time and as promised
The item was delivered on time and in the advertised condition. Thanks for your prompt response.
Rating: - A must have for starting with process improvement
This book has all you need not only to start, but also to continue with process improvement. It covers all basic steps you need to fulfill, gives you a broad overview about what you have to have in mind and also gives nice examples. I'm sorry I didn't have it much before, it could save me a lot's of mistakes I did.
Of course, I wouldn't call it a Bible, for more details in any area you'll need more detailed literature, but it can be used as a very good checkbook and guide when starting with process ... Read More
Rating: - Excellent to start with..
This book is very useful and practical, especially for people who are starting to work in the area of process improvement. It provides a step by step how to conduct a process improvement and redesign project. It can be a guide also for experienced employees in the field. I recommend beginners to read this book as a start!
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