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12: The Elements of Great Managing
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Binding: Hardcover
Dewey Decimal Number: 658
EAN: 9781595629982
Edition: 1
ISBN: 159562998X
Label: Gallup Press
Manufacturer: Gallup Press
Number Of Items: 1
Number Of Pages: 280
Publication Date: November 01, 2006
Publisher: Gallup Press
Studio: Gallup Press
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Editorial Review:
12: The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement
Customer Reviews
Average Rating: 
Rating:  - Average
Nutshell review - An average follow on book to First, Break All the Rules. Really nothing that new or revolutionary not already covered or implied in the original work.
Rating:  - Comprehensive, Innovative, Helpful
This book, based on the extensive research and data collected by Gallup, gives a great help for managing an operation or a team. Currently I am engaged in a hotel takeover and we will be conducting the Gallup review in a few weeks. This book helps to focus on the important factors while giving hints and examples of how to improve productivity, employee and guest satisfaction and how to create a work environment pleasant for all parties. It is structered well and easy and fst to read. Is a must for ... Read More
Rating: - Great guide for lower level managers
There are a few good books on supervision, and a lot of impractical but "brilliant" books on "leadership" but this is the first that I've read that I could really apply to my job. I wish the three crushing layers of bureacracy above me would read this book too. I like the empirical data and real names. That gives this book much more credibility than the average management book for me. It's also a good way to do a self-report card in my relationship with each employee. Some of them are demanding ... Read More
Rating: - "Top Shelf"
Basic principles, we easily overlook.
Helped me change the approach I use to involve staff in decision making.
Sensible information that can be applied to any level of leadership or management in any setting.
My coworkers have appreciated the change.
Rating: - Excellent Material, but Redundant
Overall this is a great book. It's packed with good information, backed with solid research, great statistics, real examples and well written. Normally I'd give it a 5 star rating. When compared against other books in its genre, it's a great book and deserves your attention.
However, I found much of this book a rehash of the material in "First, Break All the Rules". The ideas are important enough that I went ahead and forced my way through the book. However I was definitely disappointed ... Read More
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