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The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations
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Binding: Hardcover
Dewey Decimal Number: 658
EAN: 9781591392705
ISBN: 1591392705
Label: Harvard Business School Press
Manufacturer: Harvard Business School Press
Number Of Items: 1
Number Of Pages: 304
Publication Date: June 02, 2004
Publisher: Harvard Business School Press
Studio: Harvard Business School Press
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Editorial Review:
Identifying and Leveraging the Hidden Social Networks That Drive Corporate Performance
In today's flatter organizations, collaboration in employee networks has become critical to innovation and to both individual and companywide performance. Executives spend millions on new organizational designs, cultural initiatives, and technologies to promote the sharing of knowledge and expertise across functional, hierarchical, and divisional lines. Yet these efforts have achieved disappointing results.
Rob Cross and Andrew Parker argue that's because most managers have little understanding of how their employees actually interact to get work done. In fact, formal "org charts" fail to reveal the often hidden social networks that truly drive--or hinder--an organization's performance. In this eye-opening book, Cross and Parker show managers how to find, assess, and support the networks most crucial to competitive success.
Based on their in-depth study of more than sixty informal networks within organizations around the world, Cross and Parker show how managers can implement a wide range of specific and inexpensive actions-from bridging strategically important disconnects in a network to eliminating information "bottlenecks" to recognizing key connectors-that will enhance the powerful impact networks can have on performance and innovation.
Customer Reviews
Average Rating: 
Rating:  - Knowledge is Power
Although the authors do not say so, this book is really about knowledge based organizations as either independent entities or as part of a larger organization. Information is the essential raw material for all knowledge based organizations. This book then is really about how information flows through such an organization and how information based decisions are developed by means of social networking.
Social networking has long been identified by sociologists as the indispensible inter ... Read More
Rating: - Outstanding Overview for CEOs and MBAs going into HR
Ben Gilad, one of the top five business intelligence gurus that I know, teaches us that CEO information is invariably filtered, late, incomplete, and/or subjective, lacking in analytic rigor (and in my own experience, based on the easy 2% of the information the subordinates can access easily). CEOs have to not only create their own internal "organizational intelligence" unit, they have to read for themselves--reading and thinking cannot be delegated.
This is a great book, an essential ... Read More
Rating: - How to find, assess, and support strategically important networks in your organization
In recent years, there have been several excellent books published on the important subject of social networks and this is one of the most informative as Rob Cross and Andrew Parker examine various social networks that are dynamic and conditioned by strategy, infrastructure, and the work that is being done at a given time, noting a unique characteristic of them: information does not flow through unchanged through a human network as it does through Internet routers. "People add context, interpretation, ... Read More
Rating:  - Interesting Subject, but....
The topics covered are interesting, and relevant to network analysis in corporations, but the sections should have broken down a little further. Too much text tends to bore readers who are a bit more technical. Maybe include more diagrams as well.
Rating: - A hands-on guide on social network analysis
Do you understand the dynamics of the social networks within your organization? Are you even aware of them? Are your workers well-connected with each other? Are they able to collaborate effortlessly? Don't feel bad if you don't know. Few executives understand how workers connect and collaborate within their organizations. To get a better handle on how work actually gets done in your company, turn to "social network analysis." Rob Cross and Andrew Parker explain how to use this diagnostic tool to describe the worker ... Read More
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