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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
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Binding: Paperback
Dewey Decimal Number: 362.1068
EAN: 9780974998602
Edition: 1
ISBN: 0974998605
Label: Fire Starter Publishing
Manufacturer: Fire Starter Publishing
Number Of Items: 1
Number Of Pages: 280
Publication Date: 2004-03
Publisher: Fire Starter Publishing
Studio: Fire Starter Publishing
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Editorial Review:
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership."
Customer Reviews
Average Rating: 
Rating: - Practical and Cross Industry Application
Whether one is in healthcare or a non related industry, this book provides superb solutions to providing excellent customer care. As a certified brand strategist, I greatly appreciate Mr. Studer's articulation that one must, and can, hardwire the processes in order to achieve true and perpetual customer service. And he points it out so very well - if one first focuses on superb employee relations, then one will achieve a high level of customer relations.
It is my observation ... Read More
Rating: - How to make a difference!!
If you are looking for a way to make a difference in your organization from a leadership perspective,(or even on a personal level) you must read this book. Rather than focusing on the negatives, it focuses on the positives of creating excellence-for the patient, the staff, the physicians and all who come in contact with the organization. It is well worth the read!!
Rating: - A Do-It-Yourself Manual to Leadership
Leadership and managment roled into one do-it-yourself manual. There are many books out there about management and leadership theory. Theory is important because creates the mindset that is the foundation for success. We are often then put to task creating our own application. Or we could read and implement the systems laid out in Hardwiring Excellence, the singule best book on HOW TO manage and lead to greatness. Could I be any more clear?
While Quint Studer focuses on what he know ... Read More
Rating: - in anticipation
I just re-read this book in anticipation of Quint's new book, Results that Last (I think it's due out in October). The practical recommendations for healthcare leaders found in this book just make sense for leaders in any industry. I am really looking forward to seeing how he builds on these ideas in a book that is aimed at business in general.
Rating: - Hardwiring Excellence
For health care executives who want to see positive, lasting changes in their organizations, a must read. This is a very thorough yet simple guide with explicit instructions and tools for how to get the right people in the right seat and continually doing the right thing for the right reasons. I was pleasantly surprised that the author was able to take such a complex organizational structure and develop simple procedures for achieving excellence. Want safety and quality in healthcare, adopt the ... Read More
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