eShop USA > Books > If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
List Price: $27.00Price: $22.00 You Save: $5.00 (19%)Prices subject to change.
Availability: Usually ships in 1-2 business days
Binding: Paperback
Dewey Decimal Number: 610.69
EAN: 9780974386010
ISBN: 0974386014
Label: Second River Healthcare
Manufacturer: Second River Healthcare
Number Of Items: 1
Number Of Pages: 216
Publication Date: May 30, 2004
Publisher: Second River Healthcare
Studio: Second River Healthcare
Related Items: Featured Listmania!
Customer Reviews
Average Rating: 
Rating:  - Compassion is key.
This book hits the purpose of healthcare on the head. Anyone who has ever had anything to do with healthcare can relate to this book. Compassion is key.
Rating:  - It's time for a paradigm shift in healthcare
I attended a lecture by Fred Lee, where he discussed some of the points brought up in his 9 1/2 Things book, and I was very impressed. First of all, I am a huge Disney fan, and I know that the Disney method transcends the typical service model, and focuses on the entire process as an "experience".
Mr. Lee, in this very insightful book, delves into how this can be applied to healthcare. And why should it not be applied to healthcare? In healthcare, there is a tremendous opportunity ... Read More
Rating: - Book has wider appeal than health care
This book is specifically targeted towards customer service in hospital settings, but it is very easy to apply the ideas to other situations. There are also discussions of units with only internal customers, and these sections are broadly applicable to government, business and non-profit organizations.
Rating: - The Best Book on the Disney Approach...Period
"But I'm not in the hospital business." Neither am I. But I am a Disney Institute alumnus and an avid practitioner of the Disney Approach to People Management, Quality Service, and Loyalty; and I've found "If Disney Ran Your Hospital" more helpful than anything else in print. I think you will, too. Here's why. A number of books explain the principles and practices that drive Disney. Most are helpful, and one, "Be Our Guest" by the Disney Institute, is indispensable. But Fred Lee does one thing better ... Read More
Rating:  - If Disney Ran Your Hospital - Save your money
This book was a complete waste of time and money. I would give it zero stars if I could.
Related Categories:
|
![Encyclopedia Britannica 2006 Ultimate Reference Suite Win/Mac [DVD]](http://ecx.images-amazon.com/images/I/51CYC6RWTSL._SL75_.jpg
)
