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Be Our Guest
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Binding: Paperback
Dewey Decimal Number: 658
EAN: 9780786853946
ISBN: 0786853948
Label: Disney Editions
Manufacturer: Disney Editions
Number Of Items: 1
Number Of Pages: 208
Publication Date: June 01, 2003
Publisher: Disney Editions
Release Date: April 28, 2003
Studio: Disney Editions
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Editorial Review:
Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.
Customer Reviews
Average Rating: 
Rating:  - A must for those doing customer service
An excellent book adaptable to almost any environment where customers are encountered. The Disney Institute is "over the top" when it comes to caring for their guests (read: customers) and any business person would do well to study their methods. You won't adopt everything Disney does, but you will find success in implementing the fundamentals of how to treat your "guests" in any business.
Rating: - Disney Secrets Revealed
This is a well written, easy to read book that gives you the insight on how Disney continues to be the best at serving their guests. From Disney Speak to the four main things that encompass their customer service philosophy. All is included.
An excellent choice for anyone interested in the nuances of great customer service.
Rating:  - A great lesson from a mouse
From the first page this book began teaching lessons worth well more than the cover price! Im a retail manager that often looks for ways to drive my teams and actively engage my customers.
Through well written examples of several operating practices you slowly begin to learn how the daily operations of Disney World apply to your own business. Within the first few chapters I was sharing the principles with my team leaders.
The entire book is written in a way thats not typical ... Read More
Rating: - another one for Disney
lot's of great info from the Disney point of view. It may seem the book only applies to the theme park environment, but it's easy to apply their guidelines to almost any business
Rating: - Service Excellence
Great book with actionable ideas that I have implemented in my company and they are making a possitive difference. Even if you are not in a "leadership" position, by sharing these processes with your boss or even testing them on a small scale and letting others see the possitive impact, you will look like a star. Disney is not a huge success by accident.
Bottom line: it all comes back to customer service. You want to keep customers or get more customers; get this book and don't be afraid to try what ... Read More
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