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The Basics of Process Mapping
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Binding: Paperback
Dewey Decimal Number: 658.54
EAN: 9780527763169
Edition: 1st
ISBN: 0527763160
Label: Productivity Press
Manufacturer: Productivity Press
Number Of Items: 1
Number Of Pages: 80
Publication Date: July 23, 1996
Publisher: Productivity Press
Studio: Productivity Press
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Editorial Review:
Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.
Customer Reviews
Average Rating: 
Rating:  - Concise introduction to process mapping
Mapping a process is not something I learned in college. Even after a decade of working in a company, even though there is an appreciation for having solid processes, I have yet to meet people who can lead a team to capture the As-Is processes. As my interest increased on this subject, this book was brought to my attention by a co-worker.
The first thing I learnt after reading this tiny book is the appreciation for the various levels of detail one can get into while mapping processes. ... Read More
Rating:  - Simple, efficient, effective, right on target!
This book is rather for beginners in process mapping. It is clear extremely well focused, and effective. I got the information I needed in less than two hours of pleasant lecture. No dumb explanations about obvious real life examples covering more than 60% of the book! Book starts with a crisp and nice presentation of Relationship Map, Cross-functional Process Map and Flowchart. After that Flowcharting, Process Mapping, Relationship Maps, Cross-Functional Process Maps are explained and followed by ... Read More
Rating: - work processes
easy read, good information and did not bog the reader down with filler material.
Rating: - Great Book on Process Mapping for the Price
This book is a great high level overview of process mapping. It covers the basics: the flow chart symbols in a process map, swim lane diagrams, relationship maps, cross functional process maps, common analysis questions and common pitfalls for process mapping.
If you are new to process mapping, this book is great. If you are a seasoned process mapper or business analyst this book is a nice, briefcase-friendly reference. Internal consultants, business analysts, and any one wanting to do ... Read More
Rating: - Very good for a book on process mapping
Let's face it--there really isn't very much to process mapping. I've searched for books on it, and none of them seem to be more than 100 pages. The reason is that there isn't much to mapping out a process.
So, for the limited subject material, this book does an excellent job. It was a fast read. I think I read it in about 2 hours, going pretty slowly through it.
This book talks about three types of process maps, and from the book it says:
"Since most readers may ... Read More
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