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Quality Is Free
Price: $69.50 Prices subject to change.
Availability: Usually ships in 1-2 business days
Binding: Paperback
Dewey Decimal Number: 658.5
EAN: 9780451622471
ISBN: 0451622472
Label: Signet
Manufacturer: Signet
Number Of Items: 1
Number Of Pages: 270
Publication Date: October 01, 1980
Publisher: Signet
Studio: Signet
Editorial Review:
The first and only nontechnical method for installing, maintaining, and measuring a comprehensive quality improvement program in your business operation. Special features: Emphasizes throughout that doing things right the first time adds nothing to the cost of a product or service. (What costs, and costs dearly in terms of rework, test, warranty, inspection, and service after service, is doing things wrong). Introduces the proven Make Certain program (the best way known to get management and service personnel participating in the improvement effort). Shows how to recognize and guard against the kinds of problems that can cost your company money, damage its reputation, invite litigation. Proves that quality is a people business, not a ``manufacturing'' function or statistical mystery (note, for example, the chapter on management style to help you improve your personal quality). Illustrated throughout with actual case examples, enabling profit-minded managers to understand and install quality programs in their own operations. Management at all levels: Quality is not only free, it is a supreme source of profit. Quality professionals and company executives: Don't forget that current ``consumer'' and ``environmental'' pressures fall under this quality responsibility. MBA or undergraduate students and company trainees: the basics for specific training programs are included.
Customer Reviews
Average Rating: 
Rating:  - Understand quality.
One of the best books about understanding quality. Excellent source for anyone who wants to improve the company bottom line without increasing expenses. It should be required reading for all managers.
Rating: - Good Case study and Tools.
This book teach me three things.
1. Catch copy is important.
"Quality is Free" is a good phrase in the world.
People who concern product quality, may want to read this book.
2 Case study and procedures are good deatail.
If case study is abstractive, readers have not understood the problems.
3 Carefull Role play get good understanding.
Opientation time is about one hour. It is enough to understand the details. Short Role play is good as extreme ... Read More
Rating: - Quality is Profitable
Crosby wrote an excellent book that is very useful to managers, quality professional and any individual concerned about quality. The author clearly explains the meaning of quality, which is conformity to requirements. He also shows a useful way to measure quality in terms of cash and not just the usual metrics such as the number of rejects per specified number of units produced. The profits that would flow from producing quality products and services is a good measure. Crosby explains that adopting ... Read More
Rating:  - A work of applied philosophy
On of the most basic conflicts in any management is the conflict between quality (do it right) and output (do it fast). Crosby starts our with the typical north American assumption that the two are embroiled in a zero-sum game, and then he blows the lid off - suggesting that by focusing on quality you can increase throughput. For example, by spending tens of thousands dollars on education to *prevent* heart attacks now - spent only on a targeted risk group - a health insurance company could avert ... Read More
Rating: - The quaility is free ; the real disgrace is not having it !
The Quality subject is above all a signal of commitment through the life . The ancient Greeks always told the man crossed the Lethes river and since that moment lost their references and direct hot line with the Cosmos .
The sense of horizontality expresed as the real vehicle of the will, conceived as the last consequence of a unexhaustive fight against the fate is in last instance, what it allows the life be a wonderful experience .
Crosby reminds us over and over the hidden costs of the ... Read More
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