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Crucial Conversations: Tools for Talking When Stakes are High
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Binding: Paperback
Dewey Decimal Number: 153.6
EAN: 9780071401944
Edition: 1
ISBN: 0071401946
Label: McGraw-Hill
Manufacturer: McGraw-Hill
Number Of Items: 1
Number Of Pages: 256
Publication Date: June 18, 2002
Publisher: McGraw-Hill
Studio: McGraw-Hill
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Editorial Review:The New York Times Bestseller!
Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:
- Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.
Customer Reviews
Average Rating: 
Rating:  - Best book in the market!
This is by far the best book in the market for business and home use. Excellent book!
Rating: - Makes You Think!
This book was recommended by a client of mine who's very successful. it's easy reading & really makes you think about past & current "crucial conversations". The tactics are really simple, but the times we need to have them in our minds,We don't know how. This book makes it easy. After reading the book, when crucial times come up, I'm using the steps to make sense of what's happening. I wish I had this when my daughter was a teenager!!
Rating: - Excellent!
I have always been quite squeamish about talking to others when the stakes are high. Somehow I always seemed to make the situation worse, not better, when it really mattered, but I didn't know how to change. Shortly after reading this book, I had a situation come up where I was going to have to have "A Talk" with a relative. Instead of my usual sense of dread, the first thought that came to mind was actually, "oh Good, a chance to practice having a Crucial Conversation!" I applied the principles ... Read More
Rating: - A must read for anyone who ever talks to others
I think I am pretty good with talking to other about difficult issues, but this book has added a lot to my tool box to pull from so next time I am dealing with someone on a sensitive topic I will have more tools to pull from to make sure we end the conversation in a positive manner.
Read this book if you:
- have kids
- have siblings
- have co-workers
- have parents
- have friends
- go shopping
OK don't read this book if ... Read More
Rating:  - Good Book But Leaves Something Out
This is an excellent book which deserves to be a best seller. Many people are using for business but it helps for personal relationships too. However, the book doesn't address the issue of why it is important to have real, live conversations. Just getting people to talk in person is a huge issue in all arenas in life. If your staff or family are hiding behind text messaging and e-mail then you need to read Talk Ain't Cheap...It's Priceless! Connecting in a Disconnected World
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