eShop USA > Books > Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
List Price: $41.95Our Price: $27.69 You Save: $14.26 (34%)Prices subject to change.
Availability: Usually ships in 24 hours
Save $10.00 when you spend $50.00 or more on qualifying items offered by Amazon.com. Enter code BMLSAVES at checkout.
Binding: Hardcover
Dewey Decimal Number: 658.562
EAN: 9780070267794
Edition: 1
ISBN: 0070267790
Label: McGraw-Hill
Manufacturer: McGraw-Hill
Number Of Items: 1
Number Of Pages: 314
Publication Date: April 01, 1997
Publisher: McGraw-Hill
Studio: McGraw-Hill
Accessories:
Related Items: Featured Listmania!
Editorial Review:
This long-awaited companion and update to H. James Harrington's best-selling Business Process Improvement is a hands-on implementation guide. It focuses on upgrading information distribution paths to optimize the many processes with which they come in contact. Filled with lists, charts, and appendices, this workbook tells how to document a company's processes, analyze current effectiveness, design new processes, use system enablers, and much more.
Customer Reviews
Average Rating: 
Rating: - It is what it is...and provides solid material
I agree with other reviewers who question the designation "workbook." Actually, what we have here is a book which suggests the work which each reader must complete -- individually and in collaboration with others -- with regard to the documentation, analysis, design, and management of business process improvement. It provides no head-snapping revelations, nor do its co-authors claim to offer any. Obviously, it is important to improve performance continuously by improving various processes ... Read More
Rating: - A Very Useful Process Improvement Reference
I agree with the other reviewers, as I first purchased this book assuming that it was a "workbook" with working examples. It wasn't this type of workbook, but is a very valuable resource for the process-improvement minded. It could have utilized more illustrations - I suggest creating your own diagrams as you read through this book. This is the approach I took whilst reading the book and was very satisfied with the results.
Documentation, a very important subject that is often overlooked ... Read More
Rating:  - Process Improvement Classic Reference
This book serves as a powerful reference on process improvement.
The author, H.J. Harrington, is wise. We can learn a lot from him. He's got great experience from the firm, Ernst and Young.
The book provides a deep, well-structured and methodical glimpse into the practice of process improvement.
Although there are many books on the subject (older and newer) this book is foundational. It blends TQM and Industrial engineering concepts. At some degree it is a "deep ... Read More
Rating: - Buisness process improvment work book
Provide an excellent overview of BPM and provide good examples.
Rating:  - Not bad, could be better
I'll agree with users who feel this book is dry, dry, dry. I also have some issues with the design of the book. There were concepts that I found confusing until I drew my own flow charts -such aids could certainly have been included in the book. There were too many bulleted lists that probably should have been numbered for easier reference and ranking. Where this book shines is on the mechanics on BPI; how to organize the project and the teams (although a good project manager should know how to do this), ... Read More
Related Categories:
| |
 |
